Use Cases
Find out what Scorenotch offers
Real-world Applications of ScoreNotch
Deal Closure Rate
Check how many deals are successfully closed compared and use ScoreNotch gamification to reward agents who performed exceptionally well.
Average Deal Size
Leverage gamification to appreciate agents when they close big deals and encourage them to go after even bigger opportunities.
Conversion Rates and Acquisition Costs
Reward points to agents for converting leads into actual sales, and use gamification to inspire smart and cost-effective acquisition methods.
Customer Resolution Efficiency
Motivate agents to hit high FCR rates, and ensure customer issues are resolved quickly while recognizing agents who consistently fix those problems.
Customer Satisfaction (CSAT) Score & Review
Use surveys to collect customer feedback and reward agents with high satisfaction scores to highlight the best performers.
Improved Knowledge Base Utilization
Foster effective use of knowledge base by acknowledging contributors and promoting a culture of knowledge sharing to enhance agents’ performance.
Ideas for the Support Team
Ask customers for their ideas to improve support. Give a reward to the person with the best idea. This helps your product get better.
Customer Advocacy
Use gamification to reward users who share helpful answers with others and give points to acknowledge their efforts.
Community Engagement and Collaboration
Make the community more lively by rewarding users who take part, share ideas, and help others learn. Use leaderboards and badges to highlight and motivate ongoing involvement.
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